Refund policy
Return & Refund Policy
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At The Trend Hive, we want you to love your purchase. If for any reason you are not completely satisfied with your product, you may return it for an exchange or refund. Please review our policy below to ensure a smooth return process.
Returns
- Timeframe: All returns must be postmarked within fourteen (14) days of the purchase date.
- Condition: Returned items must be in new and unused condition, with all original packaging intact.
Return Process
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Contact Us: To start a return, please email our customer service team at sales@thetrendhivestore.com to obtain a Return Merchandise Authorization (RMA) number.
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Prepare the Return: Once you have received your RMA number, place the item securely in its original packaging and include your RMA number.
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Ship to Us: Mail the return to the following address:
The Trend Hive LLC
Attn: Returns RMA# [Your RMA Number]
2144 Sparkleberry Way
Lakeland, FL 33811
United States -
Return Shipping: Customers are responsible for all return shipping charges. We strongly recommend using a trackable shipping method to ensure your return reaches us safely.
Processing Time
- Please allow at least seven (7) days from the receipt of your return for us to process your exchange or refund. We will notify you via email once your return has been processed.
Damaged or Defective Products
- For products that are damaged or defective, please contact us at sales@thetrendhivestore.com to arrange a refund or exchange. We will work with you to resolve the issue promptly.
If you have any questions regarding our return policy, feel free to reach out!